By Salma Aziz on March, 1 2018 Part 1: Optimizing operations through Call Center Analytics Customer service is essential to any organization, especially for [...]
By Salma Aziz on November, 14 2017 Sales are still firmly entrenched in the last century with techniques such as cold calling, foot-in-the-door, pitching, [...]
By Fiona Villamor on October, 31 2017 Modern social analytics tools expand the insights you can get into the performance of your products, services, [...]
By Fiona Villamor on November, 15 2016 How IoT, Big Data, and Analytics give wings to the aviation industry IoT (Internet of Things) technologies and [...]
By Fiona Villamor on October, 18 2016 Big Data Analytics for talent acquisition and management It is quite common to expect hiring professionals to [...]
By Fiona Villamor on October, 4 2016 Analytics in banking Customer acquisition and retention has always been the primary drivers for any business. Given [...]