By Salma Aziz on March, 22 2018 Blockchain technology has been all over the news recently. With the explosion of bitcoin usage for digital [...]
By Salma Aziz on March, 8 2018 Part 2: Optimizing the customer journey through Call Center Data Analytics (Read Part 1 here) After a sale, [...]
By Salma Aziz on March, 1 2018 Part 1: Optimizing operations through Call Center Analytics Customer service is essential to any organization, especially for [...]
By Salma Aziz on January, 25 2018 Part 2: Moving forward with Advanced Analytics In Part 1 of our blog, we explored how to [...]
By Salma Aziz on January, 17 2018 Part 1: BI and Analytics adoption made easy Companies across many industries have already adopted BI analytics [...]
By Salma Aziz on November, 23 2017 Over the past few years, you’ve probably heard plenty of talk about machine learning and its business [...]